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Available courses

Guest Services 101

The customer is always right, but we should also do whats right for the business.


  • Greetings
  • Phone Etiquette
  • Check-in
  • Housekeeping
  • Concierge
  • Check-out
  • Complaints


The Property 101

Do you know the property?

  • History
  • Exterior
  • Overview
  • Rooms
  • Common Areas
  • Meetings & Events
  • Mundo

Reservations 101

Learn to make reservations with innRoad.


  • Corporate
  • Guest
  • Comps
  • VIP's
  • Upgrades
  • Misc.